Frequently asked questions

The Corona (COVID-19) pandemic has an unlikely impact amongst all people and throughout organizations. This presents enormous challenges for all of us, therefore guided by our Servant Leadership, we do our utmost to support our people in their daily lives and working conditions. Due to our safety guaranteed technical solutions, we can fully manage and … Read more

As of July 1, 2016 there is an international legislation in force concerning the SOLAS Convention (Safety Of Life At Sea). This includes the requirement to weigh an empty and full container in order to provide a Verified Gross Mass (VGM). Without this VGM, a shipping company will not authorize the loading of the container. … Read more

We always do our best to describe as clearly as possible which activities are included and which are not included. It is sometimes difficult to describe the specific work as well as the costs of third parties, e.g. port charges in the destination country. We therefore advise you to ask us if anything is unclear … Read more

Our provided quotations always contain specific information about the validity of the offer, including the expiration date or conditions that may affect the offer’s validity.

There are several reasons why prices may differ. For clear comparison, we specify our offer to give you an honest and transparent estimate of the costs. Some movers charge fixed costs such as SOLAS, surcharges, etc. and others do not. It might also be the case that specific costs at the destination are not included … Read more

Due to our years of experience, we can handle a maximum deviation of ten percent between the estimated and actual volume. In the unlikely event that the actual volume exceeds that percentage, an appropriate solution will be provided in consultation with the relocation coordinator.

A regular certified moving company offers excellent national and local service but special certifications and strict policy adherence is necessary for internationally recognized moving companies. A professional and reliable international moving company needs to have a FIDI membership which confirms that the provider has experience with international removals. The FIDI membership is linked to FAIM … Read more

Your relocation coordinator is happy to assist you with any questions you may have about your move. We know that many people are unfamiliar with the moving process; our professional relocation coordinators have the expertise to answer all your questions. You are in good hands at Voerman!  

We take care of your move in accordance with the FIDI Terms and Conditions with which we serve your interest and those of our supplier. Via this link you can view the conditions. Please click here for the link to the Terms and Conditions. Terms and Conditions

This does not need to present any problems. At Voerman, we can temporarily store your goods until your new home is ready. The goods are in a climatized storage facility and are securely sealed and guarded. Please consult the relocation coordinator about the possibilities.