Tenancy management made easy

Published on 5 June 2018

Tenancy management is a destination service that provides value   equally for our corporate clients as well as the individual expat on assignment. Rather than being potentially overwhelmed by the   time sensitive organization of ongoing rental payments, fluctuating utility bills, day-to-day repairs, and keeping track of lease extension dates, both the expat and our corporate clients can focus on other matters and rest assured that everything is being taken care of on their behalf.

Throughout most of the relocation industry, the process of tenancy management is still done manually, which inspired us to create a more efficient tool for our clients.

What we have created is a “check-in and check-out” App which enables our consultants and clients to track the condition of the rental property in real time. This goes for both check in, continued stay as well as during check out. The condition of the apartment at check-in is filed by taking photos of the apartment, have the owner/landlord agree to the condition and then send the info off to our database that can be accessed by the corporate client and expat. The app also gives automatic notifications on when the lease can be renewed or terminated. The new App gave a 40 minutes win overall in labor and created better transparency and control for expats, corporate clients, and landlords. The entirely renewed process avoids a lot of discussion about payments and saves the corporate client a lot of money at the end of the day. In 2018 we have served over 350 relocations so far with this new app and have been able to achieve great cost savers and efficiency gains for our clients. This is a great example of how we can use innovative technology to make processes more efficient for our clients and consultants, as well as save on costs and create reports transparently in real time!

Tenancy app – innovation with client focus

Innovation always is driven by the desire to increase efficiency and better meet client needs. With large volumes of incoming clients into our countries we want to create more efficiency in the process, which industry-wide is still done manually mostly. What we have created is a check in and check out App which enables our consultants and clients to track real time the condition of the rental property from both check in, continued stay as well is during check out. The new App gave a 40 minutes win overall in time, create transparency to both client, corporate clients as well as to landlords. This avoids discussion and saves the client a lot of money end of the day. This is a great example where we can use innovative technology to create a happier client & consultant, save cost & be able to transparently report in real time to our clients!